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ACD/CCMIS/CRM
Kana Response Systems
Windows 98/ME/NT/2000/XP
Effective, organized and resourceful
Good communications skills
Excellent problem solver
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FTP: client and server
PC, MAC, and UNIX literate
Music formats: streaming and downloadable
Web design & HTML
Adobe Photoshop, Adobe Illustrator
Macromedia Fireworks
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